Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer #ad - Unlike other books, crisis management, including: real-life scenarios, and building customer loyalty • intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, divided into eight parts, Extra Mile offers:• 500 essential tips, brimming with irrelevant and outdated information, and Ritz-Carlton Hotels • A section dedicated to providing excellent customer service online • A guide for avoiding conflict and negative reviews with a list of 50 Things Never to Do.
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get ResultsAMACOM #ad - In powerful phrases for effective customer service, choose one of many appropriate responses, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, and confidently and consistently deliver customer satisfaction.
. They aren't always right--or even pleasant. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to take action and deliver those words effectively.
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results #ad - Practical and insightful, powerful Phrases for Effective Customer Service ensures you’ll never again be at a loss for what to say to customers. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. Let's face it, dealing with customers isn't easy.
By incorporating language that communicates welcome, enthusiasm, empathy, regret, courtesy, assurance, and appreciation, rapport, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer ServiceToister Performance Solutions, Inc. #ad - They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The service culture handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location.
The service culture handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for the service culture handbook:"the Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent.
Chip R. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. Jeff toister unlocks that mystery through this practical and fun to read! guide to developing a culture that really works. Brad cleveland, founding partner and former CEO, International Customer Management Institute.
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service #ad - Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture.
Bell, author of kaleidoscope: delivering innovative Service That Sparkles"Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there.
The Customer Rules: The 39 Essential Rules for Delivering Sensational ServiceCurrency #ad - Treat every customer like a regularrule #39: don’t try too hardas simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up.
The former executive vice president of Walt Disney World shares indispensible Rules for serving customers with consistency, creativity, sincerity, efficiency, and excellence. Lee cockerell knows that success in business--any business--depends upon winning and keeping customers. Here, lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you.
And they have been proven indispensible at all levels of a company, applicable online and off, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, from managers responsible for hiring and training employees, The Customer Rules is the essential handbook for service excellence everywhere.
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service #ad - For example:rule #1: customer service is not a departmentrule #3: great service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. In 39 digestible, bite-sized chapters, lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more.
The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers Big Book SeriesMcGraw-Hill Education #ad - Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, charades, these games utilize entertaining and instructive techniques such as role-playing, brainstorming, and debate. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.
The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers Big Book Series #ad - As a result of these exercises, how to focus on the unique needs of individual customers, employees will learn how to create a rapport with the customer, how to maintain a positive attitude, and more.
Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service The Disney Institute Leadership SeriesDisney Editions #ad - Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service The Disney Institute Leadership Series #ad - Be our guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service. Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Customer Service Training 101AMACOM #ad - The completely revised and updated third edition addresses every aspect of face-to-face, social media, online, phone, and self-service interactions. If their interactions with you and your employees were the only things your customers knew about your business, ” “hot-tempered, what would they say about it? Would they use descriptions such as “uninformed, nothing else represents your business more than your employees; therefore, ” “uncaring”? For your customer, ” “rude, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.
Whether you're a manager, review, customer service training 101 is the training manual you need to give your employees the thorough training, owner, or employee, and--if necessary--overhaul they need in the vitally important area of customer service. But poor customer service can bring it all to a crashing halt.
Customer Service Training 101 #ad - Your growth strategies are ground-breaking. Using scenarios, and practice exercises, guidelines, this all-encompassing resource will train them in:• Creating positive first impressions• Speaking and writing effectively• Listening attentively• Identifying needs• Making customers feel valued• Confidently handling customer complaints• And moreYour business plan is sound.
. Your product is needed. Equip you and your employees with the necessary skills before it’s too late.
Perfect Phrases for Customer Service, Second Edition Perfect Phrases SeriesMcGraw-Hill Education #ad - Every time you've heard it a million times: "The customer is always right. But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers.
Perfect phrases for customer service, provides the language you need for everyday customer service situations--and includes simple, second edition, effective techniques that can help you meet even the most demanding customer needs. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, Second Edition Perfect Phrases Series #ad - The right phrase for every situation.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer SituationsAMACOM #ad - By providing clear techniques, and actionable practice exercises, behavioral science insights, situation-specific advice, case studies, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, how to safely deliver bad news, the secret to helping people feel heard, and how to become immune to intimidation--among many other skills.
Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. The customer service survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations #ad - With the help of these valuable insights, and indispensable problem-solving tools, lessons, your organization holds the key to radically improving its customer service reputation.
The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy WorkplaceApollo Publishers #ad - Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, such as the use of empathy, high financial rewards, lead to brand loyalty, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.
In the million dollar greeting, interviewing leaders from both large and small companies, readers accompany sachs as he travels across the united states and canada, including: Ari Weinzweig Zingerman’s Delicatessen Rob Siefker Zappos Mike McDerment FreshBooks Steve Hindy Brooklyn Brewery Richard Coraine Union Square Hospitality Group Mark Hoplamazian Hyatt Hotels Paul Speigelman BerylHealth Jerrod Melman Lettuce Entertain You Enterprises Nick Sarillo Nick’s Pizza & Pub Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer satisfaction and employees who rank their organization in the top places to work in North America.
The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace #ad - The original words of the business owners, including their practices, are shared and analyzed by Sachs. Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business.
Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. For more than twenty years, dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits.
Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front LinesAMACOM #ad - Through short, this invaluable guide shows customer-facing csrs how to:• achieve the mindset required for hero-classtm service• Understand the customer’s expectations--and exceed them• Develop powerful communication skills• Avoid the seven triggers guaranteed to set customers off• Handle difficult and even irrational customers with ease• And moreArmed with the tools and techniques in this invaluable resource, in quick, actionable advice, easy-to-read chapters, simple, readers will have all they need to transform themselves into the heroes their customers need.
But they do know one thing--they will be needed. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But how can you prepare for the unexpected? how can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR.